Identify where the workflow breaks down
Look for places where data is copied, checked by phone or left only in a private message.
Use a shared status for each process
Reservations, rooms, tasks and charges must have clear status that all relevant team members understand.
Train by role
Reception, housekeeping, management and administration do not need the same training or the same level of access.
Measure the reduction in manual checks
A good result is a shorter path to answers: is the room ready, what does the guest owe, who is arriving and what remains for the next shift?