1. Provider, scope and order of precedence
Libar and the public website libar.me are provided by Temelj za rast DOO (“Temelj”, “we”, “us”), tax/company ID 03414442, registration number 5-1013971/002, Trg slobode 5, apt 12, 85310 Budva, Montenegro. Contact: contact@temelj.me and +382 67 788 339.
These terms govern access to the public website, content, contact and demo requests, and general rules for the Libar application. A signed offer, order, SaaS agreement, SLA, data processing agreement or other specific written agreement takes precedence in a conflict. The Privacy Policy governs personal data processing and the Cookie Policy governs browser technologies.
2. Acceptance and authorisation
By using the website, you accept the parts of these terms that concern public content and contact. When you create an account, accept an offer or use Libar for a legal entity or sole trader, you confirm that you are authorised to bind that organisation within your role.
If you do not accept the applicable terms, do not use the protected part of the service. Mandatory rights that cannot legally be excluded remain unaffected.
3. Public site and information content
Public content helps assess the product. Features, prices, integrations, timelines and results are not binding offers unless expressly included in an accepted document. Screenshots and demo data show typical workflows and may differ from the specific property's configuration.
Guides, calculations and examples are not legal, tax, accounting, tourism or other professional advice. The hotel must confirm regulatory and business decisions with the competent authority or a qualified adviser.
4. Allowed site use
You may browse, share links and use the contact form for legitimate business interests. You may print or save a reasonable portion of public content for internal evaluation while retaining ownership notices.
- Attempted unauthorised access, bypassing safeguards, vulnerability scanning without written authorisation or interference with availability is prohibited.
- Spam, malicious code, false requests, content infringing third-party rights and excessive automated traffic are prohibited.
- Systematic downloading, interface copying, content resale or using materials to build a competing service in violation of the law or owner's rights is prohibited.
5. Description and limits of the Libar service
Libar is cloud software for hotel operations, including agreed features for reservations, reception, guests, rooms, housekeeping, tasks, shift handovers, folios, invoices, reports and supported connections. Available modules depend on the plan, configuration, integration status and accepted scope.
Libar organises data and workflows but does not replace physical guest or room checks, authorised staff decisions, an accountant, tax adviser, property security procedures or official authority systems. The hotel remains responsible for guest registration and fiscal, tax, tourism, accounting and other legal obligations, except to the extent that a specific obligation is expressly assumed by contract.
6. Presentations, demos and onboarding
Presentations and demos are for evaluation. A demo may use synthetic or resettable data, have limited time periods and features, and must not be used for real guests, actual payments or production decisions unless expressly approved in writing.
Onboarding depends on timely client cooperation: accurate property and room structure, users and roles, pricing and document rules, source-data quality, external access and availability of responsible people for checks. Migration and integrations cover only agreed fields, periods, systems and checks. The client accepts the result only after checking a representative sample itself.
7. Accounts, permissions and security
An account is intended for a specific user and must not be shared. The client assigns administrators, roles, properties and necessary rights under the least-privilege principle. Users must provide accurate data, use strong and unique authentication, enable required MFA, protect devices and sign out where necessary.
The client must immediately remove access when a person's authority ends and report suspected compromise, unknown sessions, incorrectly assigned access or incidents. An action through a valid account may be treated as an authorised user's action until we receive credible notice and have reasonable time to respond.
8. Information and responsibility of the client
The client retains rights to its data and materials. It grants Temelj a limited right to receive, store, copy, transfer and otherwise process them only as needed for the contracted service, support, security, backups, legal obligations and documented instructions.
The client is responsible for legal bases, notices to individuals, data accuracy and quality, user authority, retention periods, responses to individuals' requests and lawful instructions. It must not enter content it has no right to use, data outside the agreed scope or sensitive data without a confirmed lawful workflow and appropriate safeguards.
Temelj will not use client content for advertising or sell it. Personal data handling is further governed by the Privacy Policy and, where applicable, a data processing agreement.
9. Forbidden use of the application
- Unauthorised access to another tenant, property, account, guest or record, or attempts to bypass roles, MFA, audit or other controls.
- Introducing malicious code, overloading or disrupting the system, automated access outside authorised interfaces, or security testing without written approval.
- Illegal discrimination, harassment, spam, fraud, violation of privacy or intellectual property and exclusively automated decisions with significant consequences without legal basis and human control.
- Granting third-party access, resale, sublicensing, reverse engineering or use outside the organisation and scope defined in the contract, except where mandatory law expressly permits otherwise.
10. Integration and third-party services
Booking platforms, iCal sources, payment providers, email systems, accounting services, hosting and other connections are subject to their own rules, approvals, availability, fees and privacy policies. The client approves the data exchange needed for requested integrations and is responsible for its external accounts, licences and instructions.
Temelj is responsible for the parts under its control but does not guarantee that a third party will maintain the same API, features, prices, data or uptime. An integration may be limited, replaced or temporarily disabled where necessary for security, compliance or technical viability, with reasonable notice where practical. The status of individual connections before purchase is confirmed in the offer.
11. Pricing, invoicing, taxes and scope changes
Website prices are indicative until confirmed in an accepted offer. The offer or contract defines the plan, property count or other limits, currency, taxes, billing period, start date, onboarding, discounts, external costs and payment deadline. External payment provider or sales-channel fees are not Libar commission and may be charged separately.
Additional locations, complex migration, new integrations, customised reports, content, out-of-scope support or special retention requests may require an assessment and a new written offer. Silence or use of a free presentation does not constitute acceptance of a paid change.
Late payment, refunds, invoice corrections and the consequences of non-payment are governed by the contract and mandatory law. The client is responsible for accurate billing information and tax status.
12. Intellectual property and feedback
Temelj za rast owns Libar, the website, code, interface, design, documentation, methods, marks and reusable components, except for elements belonging to its licensors. The client receives a limited, non-exclusive, non-transferable and revocable right to use the contracted service for its internal business needs during the contract term.
Client content, logos and materials remain the property of the client or its licensors. Public use of the client's name or logo requires agreement. General feedback may be used to improve the product without disclosing confidential content or personal data; rights in specific development are governed by a written offer.
13. Confidentiality
Each party will use the other's non-public business, technical, security, pricing and user information only for the agreed purpose, protect it with reasonable safeguards and disclose it only to people who need it and are bound by confidentiality.
This duty does not cover information that is lawfully public, independently developed, received without a confidentiality duty or required by law to be disclosed. Where permitted, a party required to disclose will notify the other in advance and limit disclosure to what is necessary.
14. Availability, maintenance and support
We aim to provide a professional and secure service, but maintenance, security interventions, internet or infrastructure failures, third-party integrations and events beyond reasonable control may cause interruptions. Guaranteed uptime, response times, support channels, maintenance windows, backups, recovery objectives or service credits exist only if expressly specified in the contract or SLA.
We may change the interface and workflows for security, reliability, usability or compliance. During an active paid period, we will make reasonable efforts not to remove a materially agreed core feature without notice or an appropriate contractual solution.
15. Suspension and protective measures
Access may be proportionately restricted or suspended because of a material security risk, suspected compromise, unlawful or prohibited use, attempts to access others' data, serious disruption, an authority's order or non-payment under the contract.
Where safe and practical, we will explain the reason, limit the measure to what is necessary and allow a reasonable period to remedy the issue before suspension. Urgent protection may be applied without prior notice if delay would endanger users, data or the service.
16. Termination, export and deletion of data
The term, notice period, renewal, refunds and grounds for termination are defined in the offer or contract. Before access ends, the client should request or perform the necessary export and check that it is readable and complete for its needs.
After termination, client data is returned, exported, deleted, anonymised or retained for a limited period according to the contract, documented instructions, backup cycle and mandatory law.
17. Guarantees and liability
To the extent permitted by law, the public website and free presentations are provided as-is for evaluation, without a promise of continuous availability or suitability as the sole basis for legal, tax, accounting, security, pricing, refund or operational decisions.
Paid-service warranties, agreed fees, exclusions and liability limits are defined in a separate contract. Nothing in these terms excludes liability that cannot be excluded under mandatory law, including intent, fraud, gross negligence where prescribed, infringement of mandatory rights or another statutory restriction.
Libar is primarily a B2B product. If an individual uses it as a consumer in circumstances where consumer law applies, their mandatory rights remain unaffected.
18. Privacy and data processing
Personal data processing is described in the Privacy Policy. Where the client determines the purposes of processing data about guests, employees or others, the client is controller and Temelj is processor within the agreed scope. The parties will comply with applicable law, security obligations and a data processing agreement.
The hotel must provide a legal basis and notices, assign role-based rights, limit input, set retention periods and manage individuals' requests. Temelj will provide agreed assistance and will not change the purposes of processing client content.
19. Governing law, disputes, changes and contact
Unless a specific contract or mandatory law provides otherwise, these terms are governed by Montenegro law, and disputes fall within the jurisdiction of the competent court in Montenegro. Before formal proceedings, the parties should try in good faith to resolve a business dispute through written notice and a reasonable response period.
These terms may be updated because of product, security or regulatory changes. The current version and update date are published here. Material changes affecting an active paid service apply according to the contract and mandatory law, not retroactively through publication alone.
Legal and contractual questions: contact@temelj.me, +382 67 788 339, Temelj za rast DOO, tax/company ID 03414442, registration number 5-1013971/002, Trg slobode 5, apt 12, 85310 Budva, Montenegro.