Check the movements of the guests

Arrivals, check-ins, in-house guests, departures and room changes must match the actual situation.

Check folios and payments

Review open items, payment methods, invoices and exceptions before closing the day.

Flag outstanding operational issues

A room that is not ready, a fault, a late arrival or an unresolved request passes to the next shift with a clear owner.

Close with a record

Whoever did the check, what was left open, and when the day was closed, should remain recorded.